As Zendesk continues to innovate and enhance its platform, several key updates to their APIs are scheduled for 2025. These changes are designed to improve security, streamline functionality, and ensure compatibility with modern integration standards.
For businesses relying on Zendesk, staying ahead of these updates is crucial for maintaining smooth operations. At Zangabee, we’re committed to keeping you informed and helping you navigate these changes seamlessly.
In this blog, we’ll focus on three important updates: the deprecation of less secure OAuth grant types, the Zopim Chat REST API, and the Zendesk Support Connector re-authorization. We’ll explain the changes, their impact, and how to prepare effectively.
1. Less Secure OAuth Grant Types Deprecation
What’s Changing?
Starting on February 17, 2025, Zendesk will no longer support the implicit and password OAuth grant flows. These methods, which are considered less secure, will be replaced by the more robust authorization code grant flow.
What It Means for Users:
If you’re currently using the implicit or password grant flows to obtain OAuth access tokens, you’ll need to update your authentication process. Continuing with these outdated methods after the cutoff date will result in failed integrations and disruptions to your operations.
How to Prepare:
- Review your authentication setup to identify any dependencies on the implicit or password grant flows.
- Transition to the authorization code grant flow as soon as possible to avoid any last-minute issues.
Need help? Zangabee’s integration experts are here to guide you through the process and ensure a smooth transition.
2. Zopim Chat REST API Deprecation
What’s Changing?
Effective February 28, 2025, Zendesk will retire the www.zopim.com/api/v2 endpoint for the Zopim Chat REST API. Moving forward, all users will need to migrate to the {subdomain}.zendesk.com/api/v2/chat endpoint.
What It Means for Users:
Any systems or applications relying on the old Zopim Chat REST API endpoint will cease to function after the deprecation date. To maintain uninterrupted service, users must update their integrations to point to the new endpoint.
How to Prepare:
- Audit your systems to identify where the Zopim Chat REST API is currently being used.
- Update your integrations to the new {subdomain}.zendesk.com/api/v2/chat endpoint well before the February 2025 deadline.
Unsure of how to proceed? Zangabee’s team is available to assist with the migration, ensuring minimal downtime and smooth system updates.
3. Zendesk Support Connector Re-Authorization
What’s Changing?
On January 22, 2025, Celigo will upgrade the Zendesk Support connector, causing temporary downtime for your Zendesk Support connections. To restore functionality, you will need to re-authorize your connections by re-entering your API token.
What It Means for Users:
The upgrade will change the authentication type from Basic to Custom in the connection form. This is an automatic change that won’t impact your connection’s functionality. However, failing to re-authorize after the upgrade will result in inactive integrations.
How to Prepare:
- Mark your calendar for January 22, 2025, and expect temporary downtime during the upgrade.
- After the upgrade, re-enter your API token to re-authorize your Zendesk Support connections.
- Follow Celigo’s instructions to ensure the process goes smoothly.
If you need help, Celigo’s Support team is available, and Zangabee is also here to provide guidance to ensure your integrations stay on track.
API updates and deprecations can feel daunting, but staying informed and preparing ahead of time can help you avoid disruptions. The upcoming changes to OAuth grant types, the Zopim Chat REST API, and the Zendesk Support Connector re-authorization provide an opportunity to modernize your integrations and improve security.
At Zangabee, we specialize in helping businesses navigate updates like these. Whether it’s planning, implementation, or troubleshooting, our team is here to support you every step of the way. Contact us today to ensure your systems are ready for these changes and beyond!
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