At ZangaBee, we do a lot of integration work and just as much support once those integrations are live.
When an error occurs in the integration layer, it’s important to understand that in about 95% of cases, the integration itself is not the root cause. More often, the issue lies within one of the connected applications or endpoints a failing API, missing data, or a performance hiccup in the target system, for example.
However, the analysis always starts in the integration layer. That’s where we first detect the problem and begin to trace where it originates. Is it bad data coming from the source system? Is the target application unable to process the input quickly enough? Or is it something else entirely?
This is precisely why having a support contract for your integration solution is essential. It ensures that errors wherever they occur in your application landscape receive timely attention, starting from the integration layer.
Without a support agreement, we often have to prioritize customers who do have one. Quite simply, they’ve secured their place at the front of the line and they deserve that level of service.
Don’t end up last in line.
The value of integration support goes far beyond the technical layer. We’re always happy to demonstrate that value to your stakeholders with clear examples, numbers, and business impact. Contact us now!
